Come work for Marimn Health - voted one of the Best Places to Work in the Inland Northwest in 2018, 2019, 2020, 2021, 2022 AND 2023 and Modern Healthcare's Family Friendliest Employer in 2020!

Fantastic benefits, flexible schedules, paid holidays and ability to choose vacation times!

Your employer paid benefits include:

• Medical, Dental, Prescription, and Vision for employee and all legal dependents.
• 401(k) plan with 5% employer match after 1 year of employment.
• Employer paid life insurance.
• Short and long term disability.
• Generous PTO with the ability to earn additional personal days.

Please note that this position is in Plummer, ID. Carpool opportunities are available.             

QUALIFICATIONS:

The Switchboard Operator will be responsible for managing incoming calls, directing them to the appropriate departments (Medical, Behavioral Health, Pharmacy, Dental, etc.), and ensuring timely and accurate message delivery. The operator will use multiple systems such as the Electronic Health Record (EHR) and Microsoft Teams for communication and documentation. The ideal candidate must be able to multitask, ask effective questions to minimize back-and-forth for the patient, and have a working knowledge of healthcare environments. The position often requires working in a fast-paced environment, where the operator will need to manage high call volumes and maintain an unhurried, calm approach while handling multiple tasks simultaneously. 1 year of medical office experience required. Must have received or be willing to receive COVID-19 vaccination per current hiring policies.

ADA ESSENTIAL FUNCTIONS:

• Hearing: within normal limits with or without use of corrective hearing devices.
• Vision: adequate to read 12-point type with or without use of corrective lenses.
• Must be able to verbally interact with staff, clients, and public.
• Manual dexterity of hands/fingers for writing and data entry.
• Able to lift up to 30 lbs.
• Standing 10% of the day.
• Walking 10% of the day.
• Pushing up to 20 lbs.
• Pulling up to 20 lbs.

RESPONSIBILITIES:

• Respond promptly to all incoming calls, ensuring professional and courteous communication.
• Direct calls to the appropriate departments, including Medical, Behavioral Health, Pharmacy, Dental, and others, based on the patient’s needs.

• Ensure messages are accurately documented and delivered to the correct staff or department using EHR and Teams messaging.
• Verify key details with patients (e.g., reason for the call, any specific questions) to ensure efficient routing and minimize call transfers.

• Navigate multiple software platforms, including the Electronic Health Record (EHR) system and Microsoft Teams, for proper documentation and communication.
• Update patient records with call information, when necessary.

• Ask clear, concise questions to gather the necessary information from patients to reduce the need for follow-up calls.
• Clarify patient inquiries and provide answers or connect them with the appropriate department efficiently.

• Balance phone communication with system documentation and internal messaging without compromising service quality.

• Coordinate with different departments (Medical, Behavioral Health, Pharmacy, Dental) to ensure effective communication and follow-up on patient concerns.
• Act as a liaison between patients and healthcare teams to facilitate seamless care.

• Maintain professionalism during all patient and internal interactions.
• Assist with general administrative tasks related to call management as needed.
• Support the front desk or other staff with overflow calls and messaging when necessary
• Other duties as assigned